Job Opportunity

Global Operations Manager

Status: Opening Soon  Type: Full Time  Location: Atlanta / Remote 


Managed Services Practice

Reports to: Client Partner

We are looking for smart, curious people who love the challenge of solving problems. Do you thrive on putting things in order? Are you the type that works well within a team environment as well as on your own? If so, you may be who we are looking for.

 

COMPANY OVERVIEW AND ROLE:

ICP is recognized as a global leader in Digital Asset Management that optimizes Creative Operations by placing DAM at the heart of global brand marketing ecosystems. ICP currently manages the production and distribution of a broad range of services for brands such as Unilever, Diageo, Coca-Cola, Mars, Capital One, Coty Prestige, L’Oréal, and Aetna among others.
 
Using authentic subject matter expertise and extensive experience, ICP elevates and enhances our clients' technology and business processes to create an optimized marketing ecosystem that delivers exceptional business results. We are experts in creative operations and production, delivering the best possible experiences for our clients' consumers and partners.
 
ICP’s Atlanta office is located at The Atlanta Dairies on Memorial Drive with easy access to I-20, the Eastside Beltline trail, great coffee shops and cool new eateries. There is a parking garage, a Marta bus stop and secured bike parking conveniently available for any kind of commute.
 
As a Global Operations Manager, this role will focus on Digital Asset Management services as an integral function in day-to-day asset management operations. You will manage a team enriching and quality assuring assets across brands/products, guide stakeholder engagement, promote and implement industry best practices, and add value at every level of client engagement. This role requires a hybrid of skills: client-facing engagement, ensuring stakeholders are aligned and ways of working clear, an expert grasp of digital ecosystems, and an effective leader.

 

KEY RESPONSIBILITIES:

  • Implements and supports end-to-end DAM and/or PIM business workflows, developing insights into current ways of working and proposing new solutions
  • Ensures best practices are followed for the migration and management of assets and data including developing/maintaining asset specifications
  • Central point of contact for key business stakeholders to provide data and analysis on team and capacity status, SLAs, and platform activity aligned to client expectations
  • Develops and communicates data management strategies and processes by providing key metrics and data analysis
  • Identifies pain points from various business units and collaborates with product owners and technical leads on process improvement
  • Establishes and grows a governance program with a common goal to provide high quality end user experiences that are relevant to business needs​ and objectives
  • Consult on product functionality and system integrations for impacts to asset lifecycle and team processes​ with appropriate technical contacts
  • Develops QA tools and methods to cleanse and maintain data quality on assets and data
  • Leverages process optimization (both externally and internally) through various means, including automation and technology maximization
  • Key point of workstream coordination for all ICP hubs: efficiently monitors and distributes workload & tasks across the entire team, managing team prioritization and output
  • Orchestrates resources around user engagement, business objectives and activity peaks
  • Centralized support for bug identification, prioritization, and quantifying business impact/value
  • Builds, manages and communicates operational timelines
  • Maps out processes and golden rules document aligned with client objectives and priorities
  • Support and implement change initiatives, including stakeholder engagement presentations, user trainings, etc.
  • International business experience or exposure to effectively lead dispersed teams and communicate with global clients
  • Works with ICP People Teams to interview and hire new team members

 

KEY SKILLS:

  • Account management and client services
  • Team leadership & subject matter expert for migration and asset management
  • Excellent verbal, written and presentation skills; a confident leader of meetings and calls
  • Rigorous attention to detail
  • Strong Microsoft Office skills and technical understanding
  • Strong understanding of media channels and file formats used by the client
  • Media and technology agnostic, while displaying an affinity and passion for the industry
  • Experienced in conflict management and managing client expectations
  • Ability to see the forest and the trees

 

KEY ATTRIBUTES:

  • Partnership - engage with clients to be recognized as a trusted advisor
  • Innovation - understand and get to the heart of a problem by challenging assumptions and digging deeper. Develop innovative options and drive innovative thinking
  • ‘Can-Do’ attitude – have an entrepreneurial spirit and act (in agreement with the account leadership) on identified opportunities that lead to significant gains for ICP and your client
  • Consultative - understand the approach of building a successful client partnership; listen and question effectively to identify real client needs. Build solutions around the client, your operating style is help not sell, and you’ll always want what’s best for them
  • Curious - recognize what’s going on in the world at large and the breadth of the marketing landscape. Equally, understand its influence on your client’s business, business objectives and strategy
  • Accessible – proactively integrate with all areas of ICP and work well with your wider team, especially your Client Partner

 

“BIG PICTURE” RESPONSIBILITIES:

  • Ensure ICP operates on a solid foundation by building strong client relationships and supporting their objectives
  • Passionately manage and evolve your client’s maturity in the Digital Asset Management and Marketing Technology space
  • Build a good understanding of clients’ business issues, industry, competitors, and brands
  • Build rapport and trust with others at all levels within ICP
  • Work with team members to generate new ideas and evolve and enhance existing programs
  • Work with team members to problem solve and consult with the Client Partner
  • Develop a solid understanding of campaign and advertising production
  • Drive development of work at all stages to ensure that it meets and exceeds client expectations, identifying opportunities with your clients and for the business. 

 

EXPERIENCE/EDUCATION:

  • 8+ years industry experience
  • 5+ years managerial experience
  • College degree required