ABOUT ICP & THE ROLE
ICP is a worldwide leader in Content Operations, offering solutions that deliver exceptional business outcomes for global brands such as Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our Global People Team is at the heart of our business, covering the full employee lifecycle and delivering an incredible place to work. ICP is currently seeking an experienced HR & People Operations Specialist to join our global team.
With 350+ Incredibly Capable People and counting, we are looking for smart, curious people who love to deliver a positive employee experience through people, process, and platforms working in harmony. Do you have a background in HR and enjoy delivering a positive employee experience? Are you the type of person that works well within a team environment, while also being self-driven? Do you do things with precision and love getting things done? If so, we can’t wait to meet you!
Process & Platforms
Collaborate with People team leadership to build and maintain global system processes related to the following: talent acquisition, employee lifecycle, learning and professional development programs, talent management, and onboarding-related IT processes. Recommend and implement process changes that positively impact the business.
Contribute and take on ownership as we select and implement a new Human Resources Information System in 2024. Ongoing, this role will manage reporting, permissions, access, and other system settings.
Perform day-to-day people operational duties required to keep ICP employees and contractors running efficiently and effectively at all stages of the employee lifecycle
Support documentation for ICP Contractor agreements and renewals.
Proactively and thoughtfully address workplace and employee operations needs and issues on an individual and systematic basis
Contribute to data integrity, global metrics, and provide reporting support
Policies & Compliance
Support People Team leadership to ensure ICP is compliant with federal, state, and local employment laws, regulations, and best practices. Ensure all filings are submitted to government, state, and regulatory agencies accurately and timely.
Oversee compliance with all legal and government reporting regulations (e.g. EEO, FMLA, ADA, etc.). Prepare information requested or required for compliance.
Manage audits of key company records and execute changes, from offer letters and contracts to Employee Handbook enhancements
Update existing and implement new global and regional People policies
Employee Experience & Benefits
Administrative support for Employee Experience programs and special projects (with some ownership), including total rewards, learning & development, DEI&B, compliance training, and other company offerings and programs
Liaise, administer, and serve as main point of contact for US People vendors, including ICP’s medical insurance, disability, 401k, HRIS, and COBRA
Support employees on day-to-day questions and needs, including benefits, policy, and system questions
Support and deliver a positive open enrollment experience for US employees, as well as execution of other wellness benefits and in-office perks
Key Experience & Skills
Passion for people and operations, with interpersonal qualities that establish trust and rapport with all levels of the organization
Excellent judgement and decision-making skills
Strong, professional oral and written communication skills
Attention to detail, highly organized, and responsive
Analytical and critical thinking skills
Tech savvy and proficient in Microsoft Office Suite
Go-getter who thinks about the big picture of the Employee Experience while jumping in to work through the details that will get us there!
Required Skills & Qualifications
3-5 years of experience working in HR/People Ops for a fast-paced organization, preference for someone who has worked with a multi-national organization
Proven track record managing HRIS, with preference for exposure and direct involvement in an HRIS change/implementation
Experience in benefits administration, including leave management
Knowledgeable with regulatory and reporting compliance
Attuned to employment laws and legislation that may impact process, policies, and compliance requirements
Strong computer and internet research skills and proficient in Microsoft Office Suite