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Job Opportunity

Managed Services Practice Regional Lead, Americas

Type: Full Time  Region: United States  Location: REMOTE EST  Department: Managed Services 


Description

LOCATION: Atlanta, GA (preferred) or Remote (willing to travel)



COMPANY AND ROLE OVERVIEW:

ICP is recognized as a global leader in Digital Asset Management (DAM), optimizing Marketing Operations by placing DAM at the heart of global brand marketing ecosystems. Using authentic subject matter expertise and extensive industry experience, ICP elevates and enhances our clients' technology and business processes to create an optimized marketing technology ecosystem.



ICP offers a broad range of consulting, production, and managed services for brands such as Unilever, Diageo, Coca-Cola, Mars, Starbucks, Coty, L’Oréal, NBCU and Aetna. Our Managed Services Practice (MSP) focuses on delivering long-term support for clients in marketing technology, with approximately 200 team members worldwide in the US, UK, Mexico, Netherlands, India, and China. Taking a people-first approach, MSP supports and elevates our clients’ mar-tech ecosystems, via expertise in digital asset management, stakeholder management, user support, and DAM and Product Information Management (PIM), and Marketing Resource Management (MRM) systems.



Accountable to the Managing Director, Americas, the ICP Managed Services Practice Regional Lead, Americas works in partnership with the Managed Services Practice Global Lead on ensuring delivery of priority initiatives for the practice. The position provides practice leadership and management for US and MX resources, working towards strategic objectives to ensure business growth, while embodying core ICP values as a senior leader. This role maintains an average of 60% billable work, with the remaining time dedicated to their Practice Leadership remit.


Key Responsibilities

KEY RESPONSIBILITIES:

Managed Services Practice Pace Setter:

A “leader of leaders,” the MSP Americas Practice Lead leads and develops the MSP Americas Management Team, collaborating and delegating practice initiatives that are focused on practice communications, learning & development, and performance management of the broader MSP community

Collaborates with Global MSP Lead on, including but not limited to, career development paths & programs, best practice gathering and documentation, and ICP Partner Program

Continues to evolve a recently implemented Americas practice-led organizational structure, to scale with company growth

Manages MSP internal resource utilization and placement in partnership with Global Talent Resource Director and guided by a knowledge of individual skillsets and availability

Provides direction on external talent acquisition planning for MSP Americas in partnership with ICP Talent Acquisition team

Responsible for overall engagement success for MSP accounts within the Americas region, providing data to Global Practice Lead and Americas Managing Director

Accountable for regional practice check-in results, an internal quality assurance process for MSP account health, risk mitigation and best practice curation

Cross-Functional Partnering:

Implement, monitor and report on innovation within practice

Collaborate with Americas Consulting and Production practice leadership on regional initiatives and shared solutioning

Work with internal support functions such as Finance and People Team to support people development and compensation regionally

Business Development:

Supports ICP Growth & Marketing through pitch participation for new clients

Provide expertise for relevant scopes of work on new/existing clients by collaborating with Client Partners

Account Delivery:

60% billable work for client(s) within delivery area of marketing technology expertise, such as mar-tech system integration strategy, system launch, and/or operational discoveries to kick-start new managed service teams


Key Experience & Skills

KEY SKILLS:

Subject matter expertise in at least one of the Managed Services practice’s specialties of DAM, PIM & MRM (background in marketing operations or information science)

Deep understanding of robust mar-tech ecosystems and their components

Ability to think globally, act locally

Ability to balance competing priorities and manage simultaneous demands

Excellent communication skills—verbal, written and visual

Financial acumen and business intelligence

7-10 years of relevant experience required

College degree required





KEY VALUES:

Authenticity – Being present, honest and sincere goes a long way.

Compassion – Doing the right thing means driving connection within our community and caring for one another.

Focus on Service – Tackle every problem with a can-do attitude. Remember, help will always be offered to those at ICP!

Providing the Right Resources – Always find a way, you are incredibly capable.

Earn Trust – We value consistency, reliability, accountability and constantly striving to be inclusive and diverse.

Take Ownership – It’s important to approach your work with a sense of urgency and responsibility, we recognize that we must meet obligations and focus on positive outcomes.

Partnership – Collaboration, respecting one another and aligning on your roles and responsibilities are a must.

Creative Thinking – Last but not least, active learning and problem-solving are vital for our mission.