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Job Opportunity

Operations Lead

Type: Full Time  Department: Managed Services 


ICP is recognized as a global leader in Digital Asset Management that optimizes Creative Operations by placing DAM at the heart of global brand marketing ecosystems. ICP currently manages the production and distribution of a broad range of services for brands such as Unilever, Diageo, Coca-Cola, Mars, Capital One, Coty Prestige, L’Oréal, and Aetna among others. 

Key requirements are: excellent communicator, presentation skills, proactivity, knowledge of Veeva Promomats, experience in delivering trainings to users, understanding of content process/workflows in Pharma, planning skills, great time management, attention to detail.

Using authentic subject matter expertise and extensive experience, ICP elevates and enhances our clients' technology and business processes to create an optimized marketing ecosystem that delivers exceptional business results.  We are experts in creative operations and production, delivering the best possible experiences for our clients' consumers and partners.        

We are looking for smart, curious people who love the challenge of solving problems. Do you thrive on putting things in order? Are you the type that works well within a team environment as well as on your own? If so, you may be who we are looking for.

Key Responsibilities

As a Business Analyst, you are a detail-oriented person that is always focused on documentation and deliverables. You have the ability to follow a structured process while allowing for needed flexibility when software or schedules require changes to the process. This is full time position with standard Eastern Time Zone working hours.

• Serve as a liaison between stakeholders and project team
• Document and communicate strategic meeting notes and next steps from regular project meetings
• Document and evaluate business processes, anticipate requirements, uncover areas for improvement, and recommend solutions
• Provide actionable insights to address key strategic questions
• Facilitate interviews and workshops & stakeholder interviews and support senior consultants with any activities required during the engagement
• Taking responsibility for the creation, or contributing to consulting outputs such as proposals, roadmaps, requirements, process maps or related project documentation
• Uncover the underlying business issues that need to be addressed
• Organizing, specifying, modelling and documenting the requirements to ensure they are complete and unambiguous
• Validating and verifying requirements
• Develop a strong understanding of clients’ creative assets, way of working, industry, and brands
• Build relationships and trust with others and all levels within ICP
• Work with team members to generate new ideas and solve problems
• Gain a solid understanding of campaign and advertising production

Key Experience & Skills

• Authenticity – Being present, honest and sincere goes a long way.
• Compassion – Doing the right thing means driving connection within our community and caring for one another.
• Focus on Service – Roll up those sleeves and tackle every problem with a can-do attitude. Remember, help will always be offered to those at ICP!
• Providing the Right Resources – Always find a way, you are incredibly capable.
• Earn Trust – We value consistency, reliability, accountability and constantly striving to be inclusive and diverse.
• Take Ownership – It’s important to approach your work with a sense of urgency and responsibility, we recognize that we must meet obligations and focus on positive outcomes.
• Partnership – Collaboration, respecting one another and aligning on your roles and responsibilities are a must.
• Creative Thinking – Last but not least, the willingness to learn and enjoyment of the problem-solving process are vital for our mission.

• Account management and client services
• Team leadership & subject matter expertise
• Excellent verbal, written and presentation skills; a confident leader of meetings and calls
• Rigorous attention to detail
• Excellent Microsoft Office skills and technical understanding
• Excellent understanding of media channels and file formats used by the client
• Media and technology agnostic, while displaying an affinity and passion for the industry
• Experienced in conflict management and managing client expectations
• Ability to see the forest and the trees
• Ability to multi-task and prioritize
• Affinity to learn and understand complex systems

• 5-7 years industry experience in marketing technology
• 3+ years managerial experience
• College degree required