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Job Opportunity

Senior Client Partner

Type: Full Time  Region: United Kingdom  Location: London  Department: Client Partner 


Description

The Senior Client Partner (SCP) is a leader of leaders within the client account teams. The SCP is to strategically lead and manage the client account relationship(s) on behalf of ICP while driving the initial engagement and overall responsibility of the ICP account team(s) and deliverables.

A SCP is responsible for defining the initial scope of the business needs, ensuring all issues are addressed while managing expectations and limitations. This role is to oversee workstream alignment within the client engagement initiatives and amongst the team(s). This could include workstreams such as discoveries, rollout strategies, operations, change management, and relationship management.

At ICP, a Senior Client Partner also is an industry expert in the digital-marketing technology and creative operations field, from a marketing perspective and/ or a technology services supplier perspective.


Key Responsibilities

- Drive the relationship with the client
- Manage clients’ contractual relationships
- Lead profitability of assigned accounts on behalf of ICP
- Deliver annual forecasts with monthly updates as well as quarterly budget reviews
- Build happy, safe, and trusting account environments for our ICP employee teams
- Ensure the long-term success of the account(s) by delivering against our statement of work agreements and managing operational excellence on the account(s)
- Run a high functioning operation on each account and workstream
- Build rapport and trust amongst ICP colleagues and account teams


Key Experience & Skills

• Partnership - engage in strategic conversations at the appropriate level with clients and become a recognised as a trusted advisor.
• Innovation - understand and get to the heart of a problem by challenging assumptions and digging deeper. Coming up with innovative options and driving innovative thinking.
• Commercial Focus - have strong financial and commercial acumen together with an ability to negotiate optimal “win-win” in terms of business.
• Influencing skills – ensure the involvement of key ICP people to build ownership and support for an idea.
• ‘Can-Do’ attitude – you have an entrepreneurial spirit and will be prepared to take calculated risks to anticipate and act on opportunities that lead to significant gains for ICP and your clients.
• Consultative - understand the approach of building a successful client partnership and listen and question effectively to identify real client needs. Build solutions around the client. Your operating style should be one of help not sell.
• Curious - you recognise what’s going on in the world at large and specifically within the marketing landscape. Equally you understand how this can influence your client’s business, business objectives and strategy.
• Accessible – you are available to all areas of ICP and work well with your wider team, to drive efficiency and profitability for ICP, your clients and prospective clients.