Job Opportunity

Senior Content Steward (GDSN)

Type:  Full Time
Region:  United Kingdom
Location:  Whole Region
Department:  Managed Content Services

Description

ICP is a worldwide leader in Content Operations, offering Solutions that deliver exceptional business outcomes for global brands such as Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna.

Widely recognized for our deep subject matter expertise and experience across a wide range of industries, we elevate and enhance our clients’ content lifecycle technologies and business processes to orchestrate the frictionless flow of content across Marketing and Commerce ecosystems.

We offer integrated Solutions that leverage our expertise in Content Operations across Digital Asset Management, Digital Commerce, and Creative Operations. By unlocking business value through Strategy and Consulting, and maximizing its potential through Content Services and Production, we deliver the best possible experience for our clients, their partners, and customers.

Key Responsibilities

We are looking for a talented Senior Content Steward to join our team, focusing on Global Data Synchronization Network and Product Information Management services. This role is a vital function in our day-to-day martech operations, where you will play a key role in setting up PIM GDSN, enriching and quality assuring content across brands.


“BIG PICTURE” RESPONSIBILITIES:
• Ensure ICP operates on a solid foundation by building strong client relationships and supporting their objectives
• Passionately manage and evolve our client’s maturity in the PIM GDSN space
• Build a strong understanding of clients’ business issues, industry, competitors, and brands
• Build rapport and trust with others and all levels within ICP
• Lead team members to generate new ideas and evolve and enhance existing programs
• Lead team members to problem solve and consult with the account leadership as required
• Develop a solid understanding of client and markets needs
• Drive development of work at all stages to ensure that it meets and exceeds client expectations, identifying opportunities with your clients and for the business

KEY RESPONSIBILITIES:
• Lead team/workstream meetings and address queries
• Foster a culture of expertise and operational excellence
• Proactively identify and address pain points
• Lead meetings with primary stakeholders
• Ensures best practices are followed for data management
• Create new properties and import data
• Ensure integration between PIM Production and GDSN
• Set up new roles
• Lead training sessions with new users
• Create and execute test plan to ensure the correct flow of data
• Participate in technical meetings with external partners, such as Salsify
• Troubleshoot and fix issues or raise tickets with partners as and when necessary

Key Experience & Skills

KEY SKILLS:
• Ability to interact with clients at different levels
• Team leadership & subject matter expertise
• Excellent verbal, written and presentation skills; a confident leader of meetings and calls
• Rigorous attention to detail
• Excellent Microsoft Office (especially Excel) skills and technical understanding
• Ability to multi-task and prioritize
• Affinity to learn and understand complex systems
• Able to work both independently and as part of a team
• Technology agnostic, while displaying a passion for the industry

KEY VALUES:
• Authenticity – Being present, honest and sincere goes a long way.
• Compassion – Doing the right thing means driving connection within our community and caring for one another.
• Focus on Service – Roll up those sleeves and tackle every problem with a can-do attitude. Remember, help will always be offered to those at ICP!
• Providing the Right Resources – Always find a way, you are incredibly capable.
• Earn Trust – We value consistency, reliability, accountability and constantly striving to be inclusive and diverse.
• Take Ownership – It’s important to approach your work with a sense of urgency and responsibility, we recognize that we must meet obligations and focus on positive outcomes.
• Partnership – Collaboration, respecting one another and aligning on your roles and responsibilities are a must.
• Creative Thinking – Last but not least, the willingness to learn and enjoyment of the problem-solving process are vital for our mission.

“BIG PICTURE” RESPONSIBILITIES:
• Ensure ICP operates on a solid foundation by building strong client relationships and supporting their objectives
• Passionately manage and evolve your client’s maturity in the PIM GDSN space
• Build a strong understanding of clients’ business issues, industry, competitors, and brands
• Build rapport and trust with others and all levels within ICP
• Lead team members to generate new ideas and evolve and enhance existing programs
• Lead team members to problem solve and consult with the account leadership as required
• Develop a solid understanding of client needs
• Drive development of work at all stages to ensure that it meets and exceeds client expectations, identifying opportunities with your clients and for the business

EXPERIENCE/EDUCATION:
• 3+ years industry experience in content management, librarian sciences or archives preferred but not required
• 3+ years experience using a content management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required
• College degree required