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Job Opportunity

US Senior Brand Steward - Unilever

Type: Full Time  Department: Managed Services 


ICP is recognized as a global leader in Digital Asset Management that optimizes Creative Operations by placing DAM at the heart of global brand marketing ecosystems. ICP currently manages the production and distribution of a broad range of services for brands such as Unilever, Diageo, Coca-Cola, Mars, Capital One, Coty Prestige, L’Oréal, and Aetna among others. 

Using authentic subject matter expertise and extensive experience, ICP elevates and enhances our clients' technology and business processes to create an optimized marketing ecosystem that delivers exceptional business results.  We are experts in creative operations and production, delivering the best possible experiences for our clients' consumers and partners.        

Key Responsibilities

We are looking for smart, curious people who love the challenge of solving problems. Do you thrive on putting things in order? Are you the type that works well within a team environment as well as on your own? If so, you may be who we are looking for.

• Maintain a thorough understanding of your Brands, where they sit in the digital ecosystem, their priorities, their activity on TAB to be able to identify gaps in improvements and potential business development.
• Strategize and bring ideas to the table on how to maximize DAM adoption, engagement and content organization for Brand/Markets/Stakeholders. Work with your division to implement these strategies and communicate your wins with the other divisions.
• Develop ways to increase communication and collaboration between local and global markets.
• Lead the strategic planning for the team, by checking industry trends and ICP activities.
• Assist management with building a strong strategy for the team (yearly KPI actions, brand engagement strategies, team structure strategies, etc.).
• First point of escalation for Brand Steward team and Global Librarians with client issues raised.
• Set priorities for the team and responsible for the team in meeting SLAs.
• Monitor workload of team and delegate tasks accordingly.
• Identify and lead implementation of workflow efficiencies where necessary.
• Consolidating user feedback & feature request and briefing business cases to the Implementation Leads
• Work with Brands to gather reporting questions / insights and define resulting actions based on analysis.
• Collate internal reporting requirements from your division.
• Assist management with cascading communications to the team.
• Assist management with recruitment, new hire onboarding and team development for your division.

• Project management and client service skills.
• People management skills.
• Strategic and critical thinking skills.
• Excellent verbal and written skills.
• Excellent presentation skills.
• Rigorous attention to detail.
• Strong Office skills and technical understanding.
• Good understanding of media channels and file formats used by the client.
• The ability to multi-task with an interest in all aspects of the role.
• Media and technology agnostic, whilst displaying an affinity and passion for the industry.
• Able to work both independently and as a part of a world class team.

Key Experience & Skills

• Authenticity – Being present, honest and sincere goes a long way.
• Compassion – Doing the right thing means driving connection within our community and caring for one another.
• Focus on Service – Roll up those sleeves and tackle every problem with a can-do attitude. Remember, help will always be offered to those at ICP!
• Providing the Right Resources – Always find a way, you are incredibly capable.
• Earn Trust – We value consistency, reliability, accountability and constantly striving to be inclusive and diverse.
• Take Ownership – It’s important to approach your work with a sense of urgency and responsibility, we recognize that we must meet obligations and focus on positive outcomes.
• Partnership – Collaboration, respecting one another and aligning on your roles and responsibilities are a must.
• Creative Thinking – Last but not least, the willingness to learn and enjoyment of the problem-solving process are vital for our mission.

• 1-2 years’ experience leading and managing a team.
• 2-4 years’ industry experience in media, digital asset management, librarian sciences or archives preferred but not required.
• 2-4 years’ experience using a digital asset management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required.
• 1-2 years’ experience with client engagement/account management preferred but not required.
• College/University degree preferred.