Operate

Your content ecosystem doesn’t stop evolving after launch—neither should your support. Our Application Managed Services provide scalable, expert assistance for keeping your platforms running, optimized, and aligned to business needs. 

 

We offer end-to-end support: triaging user-reported issues, maintaining configurations, applying platform updates, and ensuring integrations continue to work smoothly. Our team can manage product enhancements, monitor infrastructure health, and escalate critical vendor issues when needed.

As platforms evolve, so do business priorities. We work closely with your teams to adjust configurations, enable new capabilities, and support adoption of new features—without overwhelming internal teams or compromising stability.

Whether supporting a single application or an integrated suite, we provide reliable, proactive service so your ecosystem performs as it should—every day.

The success of any content ecosystem isn’t just measured at launch—it’s sustained through confident users, effective support, and continual optimization. That’s where ICP’s long-term training and enablement services come in.

 

We go beyond issue resolution to embed best practice behaviours, reinforce correct usage, and support users as your ecosystem evolves. From the moment your platform goes live, we provide structured, responsive, and scalable support—ensuring users can navigate systems effectively and confidently.

Our L1 service desk offers a first point of contact, triaging queries and guiding users towards the right next step—whether it’s self-serve help, troubleshooting, or structured training. But support isn’t just reactive. We proactively monitor how systems are being used, surface insights on where users struggle, and make data-led recommendations to improve both training content and platform experience.

ICP also manages your digital learning environment, keeping training assets current, accessible, and aligned with your operational needs. This includes the creation and maintenance of how-to guides, e-learning content, and scenario-based simulations—all designed to reinforce the right behaviours and scale knowledge transfer across your teams.

Wherever possible, we automate tracking and reporting—giving you a clear view of user engagement, training gaps, and areas where further enablement is needed. This continuous loop of evaluation, feedback, and refinement means we’re not just answering questions—we’re helping teams embed lasting capability.

Because real transformation doesn’t stop at go-live. With the right support, your teams can drive performance, adapt with confidence, and maximise the long-term return on your technology investment.