ICP breathes life into change management with a structured, AI-enabled approach that keeps people informed, inspired, and ready to adopt new product-content systems.
We begin by crafting a holistic change strategy that aligns with business goals and defines both stakeholder personas and success metrics. From there, our specialists build a phased communication plan, generating targeted messages, FAQs, and leadership talking points—while leveraging generative AI to scale production of personalised content, micro-videos, and dynamic infographics.
We pair this with education-material creation, using AI to transform existing documentation into interactive e-learning modules, quick-reference guides, and role-based simulations.
ICP then manages full communication execution, scheduling multi-channel touchpoints, monitoring engagement analytics, and continuously refining messages based on real-time feedback loops.
To cement adoption, our trainers deliver expert, hands-on sessions—both virtual and on-site—mapped to the overarching change and training strategies, ensuring every function gains practical mastery. By coupling data-driven insights with AI-powered content creation and rigorous feedback collection, ICP ensures the right people stay engaged, skilled, and confident throughout the transformation journey.
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