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diagnose
Understand the personas, motivations and objectives of your user community and determine where and how those needs are not currently being met by the process or technology.
Services: Maturity Assessment, Persona Definition, Gap Analysis
Design
Design the people, process, technology or data enhancements intended to drive user adoption and satisfaction.
Services: Governance Design, Business Process Design, Technology Use Cases, Technology Requirements, Operational Model Design, Change Management/Adoption Strategy
deploy
Deploy enhancements into your business, leveraging best-in-class change management to embed technology and process throughout your organization.
Services: Change Management Execution, Governance Implementation, Business Process Implementation, Managed Content Services, Application Configuration
Measure
Continuously measure the impact and success of the deployed initiatives, iterating and improving technology and processes as additional needs are identified.
Services: Managed Content Services
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