Careers

We are constantly looking to add to our team of Incredibly Capable People.

Please send us your résumé if you think you can add value in either our Creative Production, or Marketing Technology Services teams or cross-functional support. Click here for some examples of the types of roles we typically recruit for.

Currently we’re expanding our London and Atlanta hub. 

We’d love to hear from you!

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Live vacancies

Americas

Change Management Consultant

JOB OVERVIEW: 
Supported by the Strategy & Implementation Practice Leads, receiving guidance from other change managers at ICP, and working directly with the client program team, you will support the creation, adaptation, coordination and delivery of a full Change Management Plan. 

You will be in close communication with a wide variety of key stakeholders, including (the client) global and local brand teams, key in-market representatives, global and local creative and production agencies, as well as the wider teams working to support the global rollouts. While at times you may or may not have supervisory responsibility, you will have to work through many others in the organization to succeed. 

The Change Manager plays a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. You will work closely with our existing operational support, migration and production teams. You will liaise directly with the client, acting as a single point of contact for all change management deliverables, and will report directly to the ICP Strategy & Implementation Lead for North America. This is full time position with standard Easter Time Zone working hours.  

 

KEY RESPONSIBILITIES: 

  • Leverage understanding of client’s business issues, industriescompetitors, etc. as well as the experience of the wider ICP team to help clients articulate their needs and help ICP propose solutions 
  • Deliver on billable consultancy projects for ICP’s global clients & accounts. This may include facilitating workshops & stakeholder interviews or carrying out traditional business analysis tasks dependent on engagement 
  • Taking responsibility for the creation, or contributing to consulting outputs such as proposals, roadmaps, requirements, process maps or related project documentation 
  • Use data modelling practices to analyze your findings and create suggestions for strategic and operational improvements and changes 
  • Identify the processes and information technology optimizations required to introduce your recommendations 
  • Articulate the benefits of your recommendations across departments and help to address any uncertainty and concern 
  • Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation 
  • Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative 
  • Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan 
  • Conduct impact analyses, assess change readiness and identify key stakeholders 
  • Engage in Brand-specific “As-Is” and “To Be” Process Mapping with Key Brand Agency Partners 
  • Evaluate and ensure user readiness and identify and manage anticipated resistance 

 

EXPERIENCE/EDUCATION: 

  • 7+ years industry experience (media, creative production, or account management experience preferred but not required)  
  • 4-year college degree  
  • Experience and knowledge of change management principles, methodologies and tools 
  • Familiarity with project management approaches, tools and phases of the project lifecycle 
  • Experience with large-scale organizational change efforts 
  • An understanding of file formats. Understanding/willingness to learn technical file/solution requirements 

 

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Business Analyst

COMPANY OVERVIEW AND ROLE: 

ICP is recognized as a global leader in Digital Asset Management that optimizes Creative Operations by placing DAM at the heart of global brand marketing eco-systems. ICP currently manages the production and distribution of a broad range of services for brands such as Unilever, Diageo, Coca-Cola, Mars, Capital One, Coty Prestige, Loreal, and Aetna amongst others. 

Using authentic subject matter expertise and extensive experience, ICP elevates and enhances our clients' technology and business processes to create an optimized marketing eco-system that delivers exceptional business results.  We are experts in creative operations and production, delivering the best possible experiences for our clients' consumers and partners. 

As a Business Analyst, you are a detail-oriented person that is always focused on documentation and deliverables. You have the ability to follow a structured process while allowing for needed flexibility when software or schedules require changes to the process. 

ICP's Atlanta office is located at The Atlanta Dairies on Memorial Drive with easy access to I-20, the Eastside Beltline trail, great coffee shops and cool new eateries. Marta bus stop right out front, and secured bike parking is available. 

 

KEY RESPONSIBILITIES:  

  • Serve as a liaison between stakeholders and project team
  • Document and communicate strategic meeting notes and next steps from regular project meetings 
  • Document and evaluate business processes, anticipate requirements, uncover areas for improvement, and recommend solutions 
  • Provide actionable insights to address key strategic questions 
  • Facilitate interviews and workshops & stakeholder interviews and support senior consultants with any activities required during the engagement 
  • Taking responsibility for the creation, or contributing to consulting outputs such as proposals, roadmaps, requirements, process maps or related project documentation 
  • Uncover the underlying business issues that need to be addressed 
  • Organizing, specifying, modelling and documenting the requirements to ensure they are complete and unambiguous 
  • Validating and verifying requirements 
  • Develop a strong understanding of clients’ creative assets, way of working, industry, and brands 
  • Build relationships and trust with others and all levels within ICP
  • Work with team members to generate new ideas and solve problems 
  • Gain a solid understanding of campaign and advertising production

KEY SKILLS: 

  • Intermediate to advanced Microsoft Office skills, (Excel, Word, Power Point)
  • Excellent verbal and written skills
  • Rigorous attention to detail  
  • Ability to multi-task while being productive 
  • Work independently as well as within your team 
  • Strong presentation skills 
  • Knowledge of creative file formats 

EXPERIENCE/EDUCATION: 

  • 2+ years industry experience (media, creative production, or account management experience preferred but not required) 
  • College degree preferred 

 

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Migration Manager

As a Migration Manager, this role will focus on Digital Asset Management services with a focus on the migration of content between systems. This includes the definition, planning, and prioritization of large-scale migrations for ICP clients. This role requires a hybrid of skills: client-facing engagement, ensuring stakeholders are aligned and ways of working clear, as well as a strong grasp of DAM fundamentals like schema mapping, metadata enrichment, and quality assurance.

KEY RESPONSIBILITIES:

  • Migration lead – central POC, coordination, engagement and communication
  • ‘Coach’ clients on how to best execute the strategies and best practices ‘icp’ recommends
  • Gain stakeholder alignment and coordination
  • Establish ways of working with varied client teams
  • Review and/or establish developed requirements documentation
  • Review and agree on metadata requirements
  • Conduct gap analysis based on metadata requirements
  • Develop migration operating model
  • Define method to deliver initial priority asset group
  • Onboarding of offshore migration team for support
  • Perform and oversee asset migration and upload
  • Lead the metadata enrichment and asset QA processes
  • Review asset management flows based on the system rights management categories
  • Project wrap-up, including providing go-forward recommendations
  • Support your direct team, fostering a culture of expertise and operational excellence

    “BIG PICTURE” RESPONSIBILITIES:
  • Ensure ICP operates on a solid foundation by building strong client relationships and supporting their objectives.
  • Passionately manage and evolve your client’s maturity in the Digital Asset Management space.
  • Build a good understanding of clients’ business issues, industry, competitors, and brands.
  • Build rapport and trust with others at all levels within ICP.
  • Work with team members to generate new ideas and evolve and enhance existing programs.
  • Work with team members to problem solve and consult with the Account Manager and Client Partner as required.
  • Develop a solid understanding of campaign and advertising production.
  • Drive development of work at all stages to ensure that it meets and exceeds client expectations, identifying opportunities with your clients and for the business.

    KEY SKILLS:
  • Account management and client services
  • Team leadership & subject matter expert for migration and asset management
  • Excellent verbal, written and presentation skills; a confident leader of meetings and calls
  • Rigorous attention to detail
  • Strong Microsoft Office skills and technical understanding
  • Strong understanding of media channels and file formats used by the client
  • Media and technology agnostic, while displaying an affinity and passion for the industry
  • Experienced in conflict management and managing client expectations


    EXPERIENCE/EDUCATION:
  • 5+ years industry experience
  • College degree required

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EMEA

Business Development and Marketing Research Assistant
  1. BACKGROUND

ICP is a uniquely-positioned, independent and global business building partnerships with brand owners with a highly ambitious growth plan over the next 3 years.

We help clients maximize the effectiveness of their creative operations and marketing technology with 30 years' experience in both strategy (consultancy) and operational execution (managed services). We take a people-first approach to user adoption and change management of MarTech solutions and we provide the governance, best practice, and focus to equip your marketing teams with the capabilities to drive the success of your brands. Our clients include global companies and brands from many market sectors like Diageo, National Geographic, Unilever, Coca-Cola, Takeda, Warner Brothers, Tiffany & Co, Estee Lauder, Avon, Mars, Coty and BioMarin.

 

ICP operates a global hub structure with HQ offices in London and Atlanta and a growing network of offices currently including Rotterdam, Nashville, Mumbai and Shanghai.

 

  1. JOB DESCRIPTION

A fantastic opportunity for an enthusiastic, ambitious recent graduate with some work experience to fast-track their career within a dynamic and supportive environment. The following outlines the key areas of activity.  

 

It’s important to note that this role covers activities globally, and there will be a need for regular liaison with London and Atlanta. Main points of contact, and sources of tasks will be David Howlett (Marketing Director, London), Philip Wisniewski (Growth Director, New York) and the new role of Marketing Communications Manager (based Atlanta, USA).

  • Follow business and digital trends to recommend growth opportunities (new buyers, new segments) for ICP
  • Review and quality-assure HubSpot data daily / weekly to actively seek prospects for segmentation and targeting
  • Coordinate partner activities across all areas – DAM vendors, other Martech vendors, production partners, etc.
  • Research and build contact lists from multiple sources (e.g. ZoomInfo, LinkedIn Sales Navigator, partner lists e.g. Henry Stewart events) 
  • Validate lists with campaigns and programs
  • Point contact for all business development out-reach activity – ensuring timely actions by ICP team with growing personal client contact as role develops – in this way:
    • Engage contacts and active leads via email, phone, social and other channels (balance human outreach with automated), progressing to the active involvement in nurture campaigns
  • Provide account level dashboard to help qualify lead (within HubSpot)
  • Determine MQL (Marketing Qualified Lead) designation
  • Monitor Warc resource and other marketing information resource, curate and act on information
  • Set up and maintain competitive activity monitoring process
  • Support ICP business directors involved in pitch preparation
  • Involvement in a range of ad hoc projects supporting ICP global leadership team

General capabilities:

  • Strong problem-solving skills and aptitude for rapid learning
  • Excellent communication skills, verbal and in writing
  • Self-motivated, with clear ability to multi-task and complete a range of tasks in timely manner with good attention to detail
  • Technical proficiency across MS Office 365 (PPT, Excel, Word, Outlook) and some familiarity with other software solutions
  • Basic research skills; how to use internet to find information
  • Any basic knowledge of CRM, marketing automation, website management and associated activities e.g. SEO, PPC in a b2b environment will be helpful
  • Undergraduate degree in marketing, journalism or related field is strongly desired
  1. KEY ATTRIBUTES (in order of importance for this role)

 

  • Curious - recognise what’s going on in the marketing landscape. Understand how this can influence your client’s business, business objectives and strategy.
  • ‘Can-Do’ attitude – an entrepreneurial spirit and prepared to take calculated risks to anticipate and act on opportunities that lead to significant gains for ICP and your clients.
  • Commercial Focus - have strong financial and commercial acumen together with an ability to negotiate optimal “win-win” in terms of business.
  • Consultative – build successful client partnerships. Listen and question effectively to identify client needs & build solutions. Style should be one of help not sell.
  • Accessible – you are available to all areas of ICP and work well with your wider team, to drive efficiency and profitability for ICP, your clients and prospective clients.
  • Innovation - understand and get to the heart of a problem by challenging assumptions and digging deeper. Coming up with innovative options and driving innovative thinking.
  • Partnership - engage in strategic conversations at the appropriate level with clients and with partners and within ICP and be recognised as a trusted advisor.
  • Influencing skills – ensure the involvement of key ICP people to build ownership and support for an idea.

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We are ICP: ‘Incredibly Capable People’

ICP values

Valued

Trusted with developing advertising production for global brands for over 30 years and managing some of the worlds largest Digital Asset Management platforms.

Resourceful

Constantly looking for innovations that drive efficiencies. Create Less and adapt more.

Bold

Always happy to change the way we work, proposing new ideas to optimize the process.

Passionate

Dedicated individuals who with longstanding relationships (in some cases over 25 years) understand your business and your challenges.

Rigorous

Quality control at the heart of what we do. Nothing leaves the building until we are 100% satisfied.

Honest

Not afraid to question a client if we can together develop a better solution.