Careers

JOB OVERVIEW: 
Supported by the Strategy & Implementation Practice Leads, receiving guidance from other change managers at ICP, and working directly with the client program team, you will support the creation, adaptation, coordination and delivery of a full Change Management Plan. 

You will be in close communication with a wide variety of key stakeholders, including (the client) global and local brand teams, key in-market representatives, global and local creative and production agencies, as well as the wider teams working to support the global rollouts. While at times you may or may not have supervisory responsibility, you will have to work through many others in the organization to succeed. 

The Change Manager plays a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. You will work closely with our existing operational support, migration and production teams. You will liaise directly with the client, acting as a single point of contact for all change management deliverables, and will report directly to the ICP Strategy & Implementation Lead for North America. This is full time position with standard Easter Time Zone working hours.  

KEY RESPONSIBILITIES: 

• Leverage understanding of client’s business issues, industries, competitors, etc. as well as the experience of the wider ICP team to help clients articulate their needs and help ICP propose solutions 
• Deliver on billable consultancy projects for ICP’s global clients & accounts. This may include facilitating workshops & stakeholder interviews or carrying out traditional business analysis tasks dependent on engagement 
• Taking responsibility for the creation, or contributing to consulting outputs such as proposals, roadmaps, requirements, process maps or related project documentation 
• Use data modelling practices to analyze your findings and create suggestions for strategic and operational improvements and changes 
• Identify the processes and information technology optimizations required to introduce your recommendations 
• Articulate the benefits of your recommendations across departments and help to address any uncertainty and concern 
• Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation 
• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative 
• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan 
• Conduct impact analyses, assess change readiness and identify key stakeholders 
• Engage in Brand-specific “As-Is” and “To Be” Process Mapping with Key Brand Agency Partners 
• Evaluate and ensure user readiness and identify and manage anticipated resistance 

EXPERIENCE/EDUCATION: 

• 7+ years industry experience (media, creative production, or account management experience preferred but not required)  
• 4-year college degree  
• Experience and knowledge of change management principles, methodologies and tools 
• Familiarity with project management approaches, tools and phases of the project lifecycle 
• Experience with large-scale organizational change efforts 
• An understanding of file formats. Understanding/willingness to learn technical file/solution requirements 

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COMPANY OVERVIEW AND ROLE: 

ICP is recognized as a global leader in Digital Asset Management that optimizes Creative Operations by placing DAM at the heart of global brand marketing eco-systems. ICP currently manages the production and distribution of a broad range of services for brands such as Unilever, Diageo, Coca-Cola, Mars, Capital One, Coty Prestige, Loreal, and Aetna amongst others. 

Using authentic subject matter expertise and extensive experience, ICP elevates and enhances our clients' technology and business processes to create an optimized marketing eco-system that delivers exceptional business results.  We are experts in creative operations and production, delivering the best possible experiences for our clients' consumers and partners. 

As a Business Analyst, you are a detail-oriented person that is always focused on documentation and deliverables. You have the ability to follow a structured process while allowing for needed flexibility when software or schedules require changes to the process. 

ICP's Atlanta office is located at The Atlanta Dairies on Memorial Drive with easy access to I-20, the Eastside Beltline trail, great coffee shops and cool new eateries. Marta bus stop right out front, and secured bike parking is available. 

KEY RESPONSIBILITIES:  

• Serve as a liaison between stakeholders and project team
• Document and communicate strategic meeting notes and next steps from regular project meetings 
• Document and evaluate business processes, anticipate requirements, uncover areas for improvement, and recommend solutions 
• Provide actionable insights to address key strategic questions 
• Facilitate interviews and workshops & stakeholder interviews and support senior consultants with any activities required during the engagement 
• Taking responsibility for the creation, or contributing to consulting outputs such as proposals, roadmaps, requirements, process maps or related project documentation 
• Uncover the underlying business issues that need to be addressed 
• Organizing, specifying, modelling and documenting the requirements to ensure they are complete and unambiguous 
• Validating and verifying requirements 
• Develop a strong understanding of clients’ creative assets, way of working, industry, and brands 
• Build relationships and trust with others and all levels within ICP
• Work with team members to generate new ideas and solve problems 
• Gain a solid understanding of campaign and advertising production
  

KEY SKILLS: 

• Intermediate to advanced Microsoft Office skills, (Excel, Word, Power Point)
• Excellent verbal and written skills
• Rigorous attention to detail  
• Ability to multi-task while being productive 
• Work independently as well as within your team 
• Strong presentation skills 
• Knowledge of creative file formats 

EXPERIENCE/EDUCATION: 

• 2+ years industry experience (media, creative production, or account management experience preferred but not required) 
• College degree preferred 

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As a Migration Manager, this role will focus on Digital Asset Management services with a focus on the migration of content between systems. This includes the definition, planning, and prioritization of large-scale migrations for ICP clients. This role requires a hybrid of skills: client-facing engagement, ensuring stakeholders are aligned and ways of working clear, as well as a strong grasp of DAM fundamentals like schema mapping, metadata enrichment, and quality assurance.

KEY RESPONSIBILITIES:

• Migration lead – central POC, coordination, engagement and communication
• ‘Coach’ clients on how to best execute the strategies and best practices ‘icp’ recommends
• Gain stakeholder alignment and coordination
• Establish ways of working with varied client teams
• Review and/or establish developed requirements documentation
• Review and agree on metadata requirements
• Conduct gap analysis based on metadata requirements
• Develop migration operating model
• Define method to deliver initial priority asset group
• Onboarding of offshore migration team for support
• Perform and oversee asset migration and upload
• Lead the metadata enrichment and asset QA processes
• Review asset management flows based on the system rights management categories
• Project wrap-up, including providing go-forward recommendations
• Support your direct team, fostering a culture of expertise and operational excellence
  
  “BIG PICTURE” RESPONSIBILITIES:
• Ensure ICP operates on a solid foundation by building strong client relationships and supporting their objectives.
• Passionately manage and evolve your client’s maturity in the Digital Asset Management space.
• Build a good understanding of clients’ business issues, industry, competitors, and brands.
• Build rapport and trust with others at all levels within ICP.
• Work with team members to generate new ideas and evolve and enhance existing programs.
• Work with team members to problem solve and consult with the Account Manager and Client Partner as required.
• Develop a solid understanding of campaign and advertising production.
• Drive development of work at all stages to ensure that it meets and exceeds client expectations, identifying opportunities with your clients and for the business.
  
  KEY SKILLS:
• Account management and client services
• Team leadership & subject matter expert for migration and asset management
• Excellent verbal, written and presentation skills; a confident leader of meetings and calls
• Rigorous attention to detail
• Strong Microsoft Office skills and technical understanding
• Strong understanding of media channels and file formats used by the client
• Media and technology agnostic, while displaying an affinity and passion for the industry
• Experienced in conflict management and managing client expectations
  
  
  EXPERIENCE/EDUCATION:
• 5+ years industry experience
• College degree required
  
  

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